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Frequently Asked Questions
Everything you want to know about
Canvas Prints
Canvas Print, as its name, generally refers to professional quality reproduction of image onto canvas (as base media), instead of paper. The printing technology is known as Giclée (pronounced “zhee-clay”, is an invented name for the process of making fine art prints from a digital source).
The word “Giclée”, from the French language word “le gicleur” meaning “nozzle”, or more specifically “gicler” (meaning: to squirt, spurt, or spray).
Giclées are specifically targeted to being displayed in indoor lighting; generally bright, direct lighting, such as galleries or offices. Quality reproduction, color fidelity and long term archivability are the major attributes of Giclée printing machines.
In general, Giclée is similar to ink-jet or burble jet technology (Inkjet – commonly used in HP printer; Burble jet – Canon printer). Both techniques use liquid ink fired through specially designed print heads.
However, the terms have evolved to refer to separate and specific printing methods and there are major differences between the two.
We accept most digital file formats (e.g. JPEG, TIFF, PNG, PSD, AI, EPS, etc.) for printing. Ideally, a minimum file size of 1MB and above is preferred.
If your file size is smaller than 1MB or you’re not sure about its quality, you may email us the file and we will help to check and advise you accordingly.
Yes. Most smartphones today are equipped with good phone cameras, and would normally be able to produce good printing quality.
You can perform a quick check by zooming in your photo to maximum on your phone screen, if it still looks clear and sharp (with maximum zoom) then you are good to go.
We will also help to check the photo quality and advice you further if there is a need to replace it with another photo.
The common problems with phone taken photos are the image blurriness caused by hand-shake or under low light conditions. Night scenes or indoor shots with poor lighting are normally come with a high noise level which may not look sharp once they are being enlarged.
You can perform a quick check by zooming in your photo to maximum on your phone screen, if it still looks clear and sharp (with maximum zoom) then you are good to go.
We will help to perform necessary photo enhancement and touch-up to improve the image quality whenever possible.
WhatsApp will compress all image files for ease of transmitting, hence it will badly affect the image quality and the photo sent this way will not be suitable to use for printing.
However, there’s a way around it by attaching the file as “Document” (instead of photo) in the app, that way you could send the original high-resolution file straight from your phone without compressing it.
(Tips: You could send a maximum of 16MB per file size with WhatsApp.)
You could refer to our size guide for a quick reference.
Alternatively, you may share with us your wall picture and its dimension (width x height), together with the photos that you wish to display there.
With that, we will be able to recommend you an ideal wall display design and advise you on the image quality as well.
Learn more here.
The production will take around 5~7 working days upon order and payment confirmation received.
It will take another 2~3 working days for delivery if you opt for delivery service, depending on the courier company schedule.
Yes, we do have Expedited Service available for rush orders. Typically, we could have it ready within 2~3 working days, provided that our production can still fit in your order.
There will be a surcharge for Expedited Service, kindly contact us for more details.
Yes, we do help to touch up the photo and perform necessary photo enhancement upon request.
We will also send you a Visual Artwork Confirmation file for your review and approval before we proceed with the printing.
While most of our photo editing and touch-up services are free as we want to make sure all your photos sent will have their best possible output on printing, there might still be some design fees incurred if the editing work is complex and required long manhours to complete the task.
For example, complex editing work such as Photo Restoration on old/damaged photos, Photo Manipulation, change of background, etc. would require a long and detailed touch-up process and hence there will be an additional fee charged.
Kindly contact us for more details on the charges.
Yes, indeed.
Upon order and payment confirmation received, we will then proceed to perform necessary photo touch-up and enhancement on the photos submitted (whenever necessary or upon request).
We will then email you a copy of the Visual Artwork for your review and approval before we proceed with the printing.
You will be given a clear visual illustration on how your canvas print will look like and the comparison of before and after the touch-up done. We will only proceed with the printing once your approval is granted.
We offer FREE Delivery within Malaysia for any canvas prints order above RM299. If the order value is lower than RM299, there will be a flat RM25 delivery charge incurred.
We do ship internationally, and the shipping charges are depending on the printing size, quantity, and destination.
Kindly contact us for more information if you wish to place your order for overseas shipping.
Our Museum Grade Fine Art Canvas is printed with 12 colour pigment ink and coated with 3 layers of Special UV coating, which acts as a water resistant protective shield against colour fading, moist, dust and abrasion.
This also enables the colour of your Museum Grade Fine Art canvas print to last over 100 years without having any visible colour fading issue.
Yes, all our canvas prints are water-resistant.
In most cases, using a damp cloth or feather duster to gently wipe clean the canvas surface is sufficient to clean away any dust or dirt that stays on top of the canvas print. You may also mix the water with mild hand soap or body wash for easy cleaning.
(Please AVOID using any other chemical or strong cleaning agent to clean as it might damage the printing surface.)
Our canvas prints are made for interior display and not for outdoor usage, please do not expose them to continuous strong sunlight in order to maintain and increase the lifespan of your canvas print.
Do note that high room humidity or drastic change of room temperature daily may affect the print quality over time. Avoid displaying in the room with such conditions or try to keep your room dry at all times to prolong your print quality and colour.
Certainly, we provide 100% customization on your print size, colour, frame choice, quantity, and even the design and artwork content.
Kindly contact us for more details and share with us your customization request.
Yes, we do have special project pricing or trade discount for bulk orders.
Kindly contact us for more details.
Yes, we provide a lifetime warranty against colour fading on our Museum Grade Fine Art Canvas Prints.
Other products are having different warranty periods in view of the product nature of each category.
Kindly contact us for more details.
Yes, we do have a range of ready-made artwork collections that you could buy off-shelf.
As we frequently update our artwork collection, kindly contact us and let us know your image preference so we can forward you the relevant artwork for your selection.
Yes, we do have a large Artwork & Image collection of different genres. This can be customized further to suit your preference and requirements.
You can choose from Abstract Art, Modern Art, Minimalism, Architecture, Landscape, Nature, Wildlife, Forest, Mountain, Floral & Plant, and many more.
We also help to purchase other stock images from different sources if you can’t find the image that you like from our library.
As we frequently update our artwork collection, kindly contact us and let us know your image preference so we could forward you the relevant artwork for your selection.
Yes, we do provide artwork installation services for clients who made their purchase with us.
This installation service is currently limited within Klang Valley (Kuala Lumpur and Petaling Jaya) only.
Kindly contact us for more details on the installation charges.
Everything you want to know about
Custom Wallpaper Printing
It’s easy to start the process. You just need to email us your requirements (the wall size and preferred image), we will then study and revert with our quotation based on your requirements.
There are 2 ways you can customize your own wallpaper printing:
- Print with your own high-resolution photo (minimum file size 5MB),
OR
- Select your preferred image from our image library.
With the image selected, we will then prepare you with a superimpose visual on your existing wall. That way, you will be able to visualize the actual outcome once it is done.
We do not have a standard template book for you to choose the design from.
We are in fact helping our clients to tailor-make their own wallpaper design based on their wall size, image preference, colour scheme, as well as the existing Interior Design setting.
This is a highly customized printing solution that helps you in getting the right and suitable design that complements your current setting.
Certainly!
We have done many custom wallpaper printing projects for corporate offices, hotels, retail outlets and even exhibition backdrops. (See examples)
Feel free to reach out and explore your ideas with us, we will be able to suggest you a workable solution.
We provide wallpaper installation for orders made within Klang Valley (Kuala Lumpur & Petaling Jaya).
Other orders that need to be shipped outside Klang Valley will not have the installation included. (The installation cost shall be excluded from your wallpaper printing cost.)
Outstation orders are advised to engage your local wallpaper installer to carry out the installation accordingly. We will provide the installation guide inside your order so your installer can easily follow the guide and install as per the design.
We offer FREE Delivery within Malaysia for any custom wallpaper printing order above RM499. If the order value is lower than RM499, there will be a flat RM25 delivery charge incurred.
We do ship internationally, and the shipping charges are depending on the printing size, quantity, and its destination.
Kindly contact us for more information if you wish to place your order for overseas shipping.
The production will take around 5~7 working days upon order and payment confirmation received.
It will take another 2~3 working days for delivery if you opt for delivery service, depending on the courier company schedule.
We recommend to skim coat your wall first to ensure the wall surface is flat and free from any protruding foreign particles. It is best to have another layer of white colour base paint before receiving the new wallpaper. (This can be done by your contractor or painter.)
This will ensure the wallpaper sticks well onto the painted wall and have a nice and smooth front without seeing the uneven surface.
Our canvas prints can print up to 1.5m x 22m (5ft x 65.5ft) in a single piece.
The custom wallpaper can be customized to cover any wall size (as the wallpaper is pasted onto the wall directly in vertical roll form and join together one after another).
Canvas Print will last for many years and can be easily relocated to another display location. It is a popular choice for those that do not need the display to cover the entire wall.
On the other hand, Wallpaper is meant for covering the entire wall and can have a more impactful visual experience.
If you’re not sure, please feel free to contact us and we will help to explore the options that you may have.
We use high-quality Wallpaper material that’s printed with eco-friendly inks that can last 3 times longer than most inferior quality wallpapers. Typically it can last you for 10~ 15 years, or longer under proper maintenance and care.
All our wallpapers are water-resistant and can be cleaned using a damp cloth. You may also mix the water with mild hand soap or body wash for easy cleaning.
(Please AVOID using any other chemical or strong cleaning agent to clean as it might damage the printing surface.)